Last Updated: 26,05,2024 Views: 4

Access Token Expired

If you encounter a message to say that your access token has expired (Sometimes phrased simply as 'token expired'), you will need to restart your computer in order for a new token to be created to resolve the issue. 

Note: It is important that you restart your system and not shut it down. The reason for this is that a token is created on your system each time you start it, but the token will eventually expire which results in this error. A token will simply hibernate when a system is shutdown, but creates a brand new one upon restarting due to a system restart being treated as a brand new system session. 

Once you have restarted your system, try to log in again and you should be able to access the system without a token expiry error. 

If you continue to experience issues then please contact the Catalyst Help Desk at CatalystEnquiries@edgehill.ac.uk.