I am using a Chromebook and can not open the OneNote file that my tutor has uploaded to Learning Edge.
This will be caused by the tutor having uploaded the original .onepkg file from OneNote 2016. OneNote 2016 and the OneNote App are separate programs and the OneNote App is unable to open .onepkg files.
Selected models of Chromebook only have access to the OneNote App on the Google Play Store (Some models only have access to the Chrome Web Store which does not have the OneNote app). This means that Chromebooks cannot open .onepkg files at all.
Solution
- Ask for the student to contact their tutor to ask if they can export the OneNote notebook as a PDF or alternative format to send to the student directly to open with another program, such as Microsoft Word or Adobe Acrobat. Chromebooks are able to read PDF documents without the need for further apps to be installed. Additional guidance can be found at the following Microsoft link.
- If it is deemed essential for the document to remain as a OneNote notebook then the student will have to ask the tutor to copy and paste the contents of the OneNote 2016 file in to a brand new notebook within the OneNote App and then share the notebook to the student’s Edge Hill email address.
Note: LTD Support can assist if the tutor is unsure how to export their OneNote notebook as a PDF or how to share a OneNote app notebook with a student via OneDrive – ltdsupport@edgehill.ac.uk.
