Last Updated: 07,10,2025 Views: 20

Turnitin won't process my Word Document - What do I do?

If you receive a process error from Turnitin when submitting a Microsoft Word file in the .docx format:

  • Open the document in MS Word.
  • Select File > Save As.
  • Choose to save in the 'Word 97-2003 Document (*.doc)' format.
  • If you wish, specify another location and/or filename.
  • Select Save.
  • Now resubmit in Turnitin

If you are still having issues please contact us the Catalyst Help Desk at CatalystEnquiries@edgehill.ac.uk or call 01695 650800 for assistance.