The PDF file I submitted to Turnitin was rejected?
Sometimes submissions are rejected if the ‘Fast Web View’ setting in Adobe Acrobat was enabled when you saved your PDF.
In Acrobat Pro you can check if Fast Web View is on by selecting Menu > Document Properties, and checking the Description tab.
You can avoid using this setting by not saving the PDF as an optimised PDF.
Disabling this will depend on the software used.
If you created the PDF in Adobe Reader you can go to Menu > Preferences > Document and uncheck Save As optimizes for Fast Web View.
Once disabled, try re-saving your file then re-submit it again. If you are still experiencing this issue, contact the Catalyst Help Desk at CatalystEnquiries@edgehill.ac.uk.
For further information and guidance on using Turnitin see the 'Turnitin Submission' section on our Submitting assessments online page.
