My library account shows a book that I have returned. What should I do?
If there is still a book showing on your account, please contact the Catalyst Helpdesk as soon as possible so we can start a process called claim returned.
The claim returned process allows you full access to your account while we carry out searches for the item. We will also ask you to double-check at home, in your car, etc.
If we find the item on our shelves, we will return the item from your record.
If the item is not found by the end of the term, then you will receive an invoice for the replacement charge.
