Last Updated: 31,05,2024    Views: 1

I've been having trouble accessing my account, sometimes it states that I am 'blocked'?

A 'blocked' account usually means your password needs changing or synchronising.  If you have registered an alternative email then you can just click on the reset password option here:

If you have not registered an alternative email please contact us and we will provide you with a new password. You can do this in person by visiting a help desk, calling our telephone support line (01695 650800) or email us at If emailing, please provide your date of birth and postal code. We will test your account for you to ensure the new password is working correctly.

Once we have got you back in we advise you set an alternative email and reset your password back to something of your choice.

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