Upay
As the University Catering and Hospitality service moves to a new provider, Upay accounts will no longer be accepted as a payment method from 31 July 2026.
Customers are advised to spend the balance on their cards and to stop loading money onto the account that they will not likely spend prior to 31st July 2026.
Any outstanding cash balances on accounts can request a refund by completing the following steps:
- Log onto your Upay App
- Click the three line menu button on the top left of the app
- Select Account Management
- Scroll to and click Close Account
- Scroll to the bottom and Confirm account closure
- Ensure the Billing address is correct or amend as required
- Check that the account details for the refund are correct or add new card if required
- Click on the correct bank details for the refund
- Confirm closure of account
You will then get an email sent to the email address linked to the account to confirm any refund.
Refunds will be paid back to the desired account within approximately 3 days.
Any customers with refunds above £500.00 will need to contact catering-supervisors@edgehill.ac.uk to arrange their refunds and should NOT close their account until advised.
To ensure a smooth transition from this system, customers are advised to close their accounts prior to 31st July. Refunds will only be possible after this point for a limited period of time.
