Last Updated: 20,07,2026    Views: 5

Why can't I log into my library account?

If you are a current student, please check that you are using your student ID number (not your email address). If you are still having problems, please follow the online instructions to reset your password.

Alternatively, you can contact the Helpdesk team. For security purposes, please ensure you have your student ID, date of birth, and postcode ready.

  • In Person: Catalyst Helpdesk (Weekdays: 8am – 8pm | Weekends: 10am – 6pm)

  • Email: catalystenquiries@edgehill.ac.uk

  • Phone: 01695 650800

Alumni & Partners

  • First-time users: If you have not yet registered for a library membership, please visit Visitors and Membership - Edge Hill University to register for the relevant membership.

  • Already registered? Make sure you select the Partners and Alumni option on the login screen.